Under general supervision, assists the Executive Housekeeper with various functions in the housekeeping and laundry areas of the hotel. Maintains exceptional +1 Service levels through guest and team member satisfaction. Ensures high levels of quality are maintained in all areas including but not limited to guest rooms, laundry, public areas, meeting space, department storage areas, and work areas. Maintains a high standard of integrity, service, and hospitality at all times with team members, customer and co-workers. Requires a thorough knowledge of methods of cleaning guest rooms and operation of laundry services. Requires knowledge of the proper use and storage of cleaning chemicals. Requires general knowledge of such equipment as vacuums, commercial washers and dryers. Requires ability to lead the Housekeeping team to successfully achieve quality, cleanliness, and Drury standards to exceed the company quality expectations.
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