Job Description

Job Description

Job Description

Who We Are

U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation’s busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year.

With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spirit—built on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day.

Why Work for U.S. Aviation Services?

At U.S. Aviation Services, you’ll find more than just a job—you’ll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed.

We’re proud to support our employees with:

✔ Flexible Schedules – Full-time and part-time shifts available to fit your lifestyle

✔ Weekly Pay – Get paid on time, every week

✔ Paid Training – No experience? No problem—we’ll teach you everything you need to know

✔ Opportunities for Growth – Many of our supervisors and managers started on the front lines

The Duty Manager – Cargo Operations is responsible for the efficient and safe handling of all cargo operations during their assigned shift. This role oversees the day-to-day activities of the cargo terminal, ensuring compliance with airline policies, regulatory requirements, and customer service standards. The Duty Manager acts as the primary point of contact for operational issues, staff supervision, and communication with ground handling agents, regulatory authorities, and customers.

**Key Responsibilities: **

**Operational Oversight: **

Supervise and coordinate all aspects of cargo handling, including acceptance, build-up, breakdown, storage, and delivery of cargo shipments.

**Staff Management:**

Lead and motivate cargo operations staff and ground handling agents; manage shift rosters, allocate tasks, and ensure adequate staffing levels. **Compliance & Safety:**

Ensure adherence to all safety, security, and regulatory requirements (IATA, ICAO, local authorities). Conduct regular audits and risk assessments. **Customer Service:**

Address and resolve customer queries, complaints, and irregularities promptly and professionally.
**Flight Coordination: **

Liaise with flight operations, load control, and ramp teams to ensure timely and accurate cargo loading and offloading.
**Documentation: **

Oversee the preparation and accuracy of cargo documentation, including airway bills, manifests, and customs paperwork.

**Problem Solving: **

Respond to and resolve operational disruptions, delays, or emergencies, escalating issues as necessary.
**Performance Monitoring: **

Track and report on key performance indicators (KPIs), such as on-time performance, cargo mishandling, and service quality.

**Continuous Improvement:**

Identify opportunities to enhance operational efficiency, reduce costs, and improve service delivery.

**Training:**

Support the training and development of cargo operations staff in procedures, safety, and customer service.

**Qualifications & Experience: **

- Minimum 1 years of experience in air cargo operations, with at least 2 years in a supervisory or managerial role.

- In-depth knowledge of cargo handling processes, IATA/ICAO regulations, and dangerous goods handling.

- Strong leadership, organizational, and communication skills.

- Ability to work under pressure, make quick decisions, and handle emergencies.

- Proficiency in cargo management systems and MS Office applications.

- Flexibility to work shifts, weekends, and holidays as required.

**Key Competencies:**

- Leadership and team management

- Problem-solving and decision-making

- Customer focus

- Attention to detail

- Communication and interpersonal skills

- Adaptability and resilience

#UAHNL

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1

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