## **About Us**
We’re one of the fastest-growing companies in the home inspection industry, serving homebuyers and agents across Long Island, NY. Our team culture is high-trust, high-support, and relentlessly customer-focused.
## **What You’ll Do**
* **Own the phones:** Answer inbound calls/chats and clearly explain the value of our inspection services to homebuyers and agents.
* **Convert & schedule:** Book inspections, **recommend relevant add-on services** (e.g., termite, mold, radon, sewer scope when applicable), and fill routes across multiple inspectors and time windows.
* **Listen first:** Ask smart questions to understand each caller’s needs, property details, and timelines.
* **Research on the fly:** Verify property details using real-estate listing platforms (e.g., **Zillow**) while on the call.
* **Coordinate flawlessly:** Create and update orders, assign field jobs, and manage calendars with zero double-booking.
* **Follow through:** Send confirmations, reminders, and post-call follow-ups; capture notes that make life easier for clients and field teams.
* **Document & improve:** Follow SOPs, call scripts, and checklists; suggest improvements as you spot them.
* **Protect the brand:** Maintain a calm, professional tone and a tidy, camera-ready appearance in all virtual meetings.
## **Success Looks Like (First 90 Days)**
* Consistently meets or exceeds **booking rate** and **KPI** goals.
* Accurate data entry and schedule coordination with minimal rework.
* Positive feedback from callers and teammates; QA call scores on target.
* Proactive suggestions that streamline at least one step of our workflow.
## **Must-Have Skills**
* **Sales-minded communicator:** Clear, warm, and confident English (written & spoken) with excellent listening skills.
* **Customer obsession:** You make people feel heard, informed, and excited to book.
* **Multitasking under pressure:** Navigate calls, calendars, and research without dropping details.
* **Tech-comfortable:** Quick learner with business apps and web tools; can follow structured SOPs precisely.
## **Nice-to-Haves (Big Plus)**
* Home services or **home inspection** industry experience.
* Experience with **VoIP/softphone systems** (e.g., Nextiva/RingCentral/Dialpad), **Google Workspace**, CRMs (e.g., **HubSpot** or similar), scheduling platforms, or report tools (e.g., Spectora/ISN or similar).
* Prior KPI-driven call center or inside-sales experience.
## **Work Hours**
* **Full-time, remote**
* Core coverage during **U.S. Eastern Time** business hours; Shift is 5 days(40hrs a week), must be **available weekends**.
* Reliable attendance is non-negotiable.
## **Required Home Office Setup (Non-Negotiable)**
* **Computer:** Must be Win11 or higher
* **Monitors:** **Two (2) monitors minimum** for call handling + research + scheduling.
* **Internet:** High Speed, **stable, wired** connection strongly preferred; **minimum 50 Mbps down / 10 Mbps up** (100/20+ ideal).
* **Headset/Mic:** **Noise-canceling** headset or high-quality mic with clear audio.
* **Camera:** **HD (1080p)** webcam for regular video meetings.
* **Workspace:** **Quiet, private**, professional background; **clean, tidy appearance** for video calls.
* **Power/Internet backup** strongly preferred (UPS, secondary ISP or mobile hotspot).
## **What We Offer**
* Stable, long-term role with a supportive team that helps you grow.
* Clear SOPs, coaching, and frequent feedback.
* Mission-driven work that genuinely helps people during a major life purchase.
DescriptionTake on a summer internship opportunity within a world-class health organization at our Department of Computational Medicine at UCLA. The department provides a hub for collaborations... ...discovery in biomedical data sciences and then works hand in hand with the...
...Highlights: ~$5,000 Sign on Bonus ~ Registered Nurse - Day Surgery Center - Operating Room ~ Location: Northwest Community Hospital - Arlington... ...from the American Heart Association Previous OR RN experience preferred Benefits: Eligibility for our Annual...
...Were nimo Games , the team behind the programming puzzle game, Star Stuff . Were looking for a Game Artist to join us on a contract basis to help shape our next project: a puzzle-packed co-op metroidvainia set in a world where nature and technology intertwine...
...identify and drive process improvement, ability to work with the team to develop solutions and solve problems. Familiarity with APEX financial systems Demonstrated experience and knowledge of Cost Estimating/BOE generation. What We Offer Our values drive...
...Job Description Job Description Were hiring Customer Service Representatives for immediate start opportunities! If you're a people person with strong... ...could be the perfect role for you. In this entry-level position, youll represent well-known brands at live...