Job Description
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Build your career at Ram Supply as a Customer Service Associate supporting our client service team for our client base in Maryland, Northern VA and D.C. markets.
This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:00 am until 6:00 pm. Occasional overtime as needed.
You will also assist a client service team with many responsibilities. This position is for you if youre a customer-oriented candidate with a can do attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience.
The ideal candidate will have 4-6 years of experience in an office environment and experience in a restaurant or janitorial space, or relevant experience handling 30- 40 current business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary.
Responsibilities include but are not limited to: - Manage accounts receivable and billing process
- Assists clients in placing text, phone, email, and online orders
- Assisting office team with quotes, returns, pricing, onboarding
- Backs up members of the internal office team for vacations and sickness
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Assists Account Managers with their respective clients
- Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently
Salary: $22.00-$25.00 per hour depending on relevant experience plus 50% company-paid health insurance following 60 days of employment
Qualifications: - Proven work experience in an office environment
- Account Management experience with experience handling 40 or more accounts weekly
- Excellent communication skills with a customer service attitude
- Strong analytical and organizational skills
- High School Degree required. College coursework or associate degree preferred, which may be substituted with 2-4 years of experience in customer service
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong focus on quality of work and ability to self-check work for accuracy
- Adhere to deadlines all the while maintaining a high standard of professionalism and character
Preferred Qualifications: - Restaurant Management or restaurant experience
- Business to business sales experience
- Prior use of a CRM (Salesforce, HubSpot, or Sage)
- Multi-lingual (Spanish)
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Job Tags
Hourly pay, Full time, Work experience placement,