Job Description

Job Description

Job Description

Summary

The primary purpose of this position is to plan, organize, and coordinate services and programs that support elderly and disabled residents. The incumbent engages with residents and the resident organizations to determine their needs and to provide useful community resources/referrals and services. The incumbent is responsible for establishing positive working relationships with community partners. All activities must support The Preserve at Logan Park and Heritage at Sliding Rock’s mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Identifies current and ongoing activities by local, state, and federal entities addressing senior issues. This includes social security income, social security, disability, Cost of Living Adjustment, HUD regulations, Temporary Assistance for Needy Families etc.
• Communicates with partners for referrals to establish appropriate supportive services. Identifies community agencies, and resources; provides linkage to resources such as transportation, medical and mental health care, social interaction, legal, financial, and placement recommendations as necessary.
• Prepares correspondence, technical and status reports, promptly, to keep management informed of the progress.
• Plans, implements, and promotes activities such as parties, holiday events, trips, healthcare education events, social events, and other special events for seniors. Also coordinates with the Resident Organizations to provide these services.
• Assists the residents with requests and applications for services; may research or contact residents to acquire missing information. May reach out to partner agencies such as social security, disability, Medicaid/Medicare, TANF etc. to ensure accuracy and documentation completion.
• Assists elderly and disabled residents in completing required documentation for Program Compliance. These include t recertification packets and documents, as well as annual interim recertification and documents.
• Recruit and support volunteers for special activities and events.

Job Competencies

• Knowledge and understanding of property policies and procedures.
• Ability to provide appropriate referrals. Conduct interactions with participants confidentially and professionally. Promptly notifying management of any risk issues.
• Knowledge of the community, its resources, and dynamics applicable to the delivery of property programs in assigned areas of responsibility.
• Considerable knowledge of resources available through community service agencies.
• Knowledge of the typical problems and needs of the senior/disabled population.
• Knowledge of the aging process, elder/senior services, disability services, alcohol and drug abuse by the elderly, mental health issues, and entitlement programs.
• Skill in composing accurate and timely programmatic reports in compliance with related regulations.
• Skills in customer service and resident relations.
• Ability to represent the property effectively in making presentations and conducting meetings with clients and community/public organizations.
• Ability to plan and manage calendars and budgets.
• Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds, ages, and abilities.
• Ability to perform duties with a high degree of judgment, discretion, and confidentiality.
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, service providers, and local, state, and federal officials; Ability to communicate with people from a broad range of socio-economic backgrounds

Education and/or Experience

Bachelor's degree in public relations, communication, psychology, gerontology, or other related field and a minimum of three (3) years of progressively responsible experience in community engagement. An equivalent combination of education and experience may be considered.

This position does require possession of a valid driver’s license and the ability to be insurable under the property’s automobile insurance plan at the standard rate.

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