Job Description

Who We Are

At Entyre Care, we believe that everyone deserves to live a dignified and independent life at home. To that end, we support friends and families in providing home care for their beloved ones with professional training and fair compensation. Our mission is to ensure that no caregivers feel overwhelmed or unsupported. Learn more about us at

We are seeking a detail-oriented and organized Customer Administrative Specialist to manage the day-to-day administrative operations of our customer success and experience processes. In this role, you will ensure that our customers receive seamless service by maintaining accurate records, streamlining workflows, and supporting internal teams with data and insights. Your focus on operational excellence will contribute to creating an exceptional customer experience.

• Responsibilities:

◦ Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.

◦ Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.

◦ Generate and analyze reports on customer engagement, satisfaction, and retention metrics to inform team strategies and decision-making.

◦ Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.

◦ Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.

◦ Assist in coordinating team activities, including scheduling meetings, preparing agendas, and maintaining task tracking systems.

◦ Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.

◦ Work closely with sales, support, and product teams to ensure seamless communication and alignment of administrative processes.

◦ Manage day to day office admin tasks in our office in Arlington, VA

Requirements

• Strong organizational and multitasking skills with excellent attention to detail.
• Experience in administrative support, customer success, or operations roles.
• Ability to create and manage reports, dashboards, and performance metrics.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and process improvement.
• Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Self-motivated and proactive in identifying and solving problems
• Familiarity with Medicaid programs is a plus, but we can certainly teach you the ropes!
• Experience with Hubspot or similar CRM system is a plus.
• Bilingual, fluent Spanish and English is a plus.

So, why should you join Entyre Care?

• You’ll be joining a driven team transforming home care services and empowering caregivers everywhere.
• You’ll have an impact in shaping the future of Entyre Care, leaving your mark on an industry that truly matters.
• Unlocking your full potential for personal and professional growth as you advance your career in a supportive, forward-thinking environment.

Our Commitment to Diversity, Equity, and Inclusion

We’re dedicated to celebrating and building an inclusive workplace where every individual feels valued, respected, and empowered to thrive - and to bring their best selves to work! As an equal opportunity employer, we welcome talented people from all backgrounds and walks of life. Regardless of race, ethnicity, religion, gender, sexual orientation, national origin, disability, or veteran status, we’re here to support you in building a career that matters.

Entyre Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

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