Title: Customer Service Analyst
Location: Philadelphia, PA - Hybrid
Duration: 12 Months Contract (Possible Extension)
Job Description:
Terms of Employment
• W2 Contract, 12 months (Possible Extension)
• This position will be 100% onsite for the first 3-6 weeks, then transition to hybrid with Tuesday-Thursday in office.
• The office is located in Philadelphia, PA.
• The work schedule is Monday-Friday, 8 AM-5 PM.
• Local candidates only
Overview
• Our client is seeking four Customer Service Analysts to support the CC&B migration project within the Customer Relations Department. The ideal candidates will have experience in report writing, regulatory compliance, and customer service, with a focus on handling customer inquiries and resolving complex issues.
Responsibilities
• Writing reports
• Regulatory compliance
• Providing customer service (outbound)
• Handling inquiries from the general public, including responding to and resolving issues for challenging or sensitive customers with diplomacy, empathy, good judgment, patience, and professionalism
• Managing multiple accounts under pressure in a time-sensitive, fast-paced environment
• Maintaining an organized and detail-oriented approach to work
• Understanding customer issues, offering solutions, and communicating effectively with the general public, supervisors, and employees via telephone
• Possessing mathematical and analytical skills to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages, and rates)
• Reconciliations and resolutions
• Data billing
Required Skills & Experience
• BA/BS degree (minimum, any concentration) OR no college degree with at least 3-5 years of relevant experience
• 2-3 years of utility customer service experience
• 2-3 years of experience in reconciliations/resolutions and data billing
• Proficiency in Microsoft Office Suite (2 year’s experience)
• Effective communication skills
• Experience in handling customer disputes and providing customer resolutions
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc
D: 410-505-4857 EXT: 726
preetam(at)ntechworkforce(dot)com
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