Responsibilities:
- Be customer obsessed.
- Manage each contact interaction with our customers' satisfaction as your number one priority.
- Identify customers' needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Interact with customer by asking probing questions to identify customer needs and properly solution.
Requirements:
- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience.
- Excellent verbal and written communication skills.
- Utilize various online systems to satisfy customer concerns.
- Bilingual (Spanish/English)
- Ability to ask probing questions and problem resolution skills.
- Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
- Ability to read, write, speak and understand the English language in a business environment.
- Experience in a call center industry preferred.
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
- Ability to work in multiple online systems at once
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