Job Description

This position is fully on-site at our client location in Dallas, Texas. A qualified applicant must be local to this area or be open to relocation. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. Job Summary Join our dynamic team as a Field Services Technician where you will play a crucial role in supporting our IT infrastructure. With a focus on Service Desk and Desktop Support you will ensure seamless operations in a consumer lending environment. This position is onsite 5 days a week with core business hours support at our client location; there is no rotational shift scheduling or travel needed for this position. Responsibilities

• Provide technical support and troubleshooting for Service Desk and Desktop Support to ensure smooth operations.
• Installation, maintenance of other computer peripherals such as Network & local printers.
• Configuring MS Outlook and multiple other applications.
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Oversee the resolution of technical issues ensuring timely and effective solutions for end-users.
• Collaborate with team members to enhance support processes and improve service delivery.
• Monitor system performance and proactively address potential issues to maintain optimal functionality.
• Implement and maintain IT policies and procedures to ensure compliance and security.
• Assist in the deployment and configuration of hardware and software to meet organizational needs.
• Document technical procedures and solutions to enhance knowledge sharing within the team.
• Engage with stakeholders to understand their requirements and provide tailored IT solutions.
• Support the consumer lending domain by ensuring IT systems align with business objectives.
• Participate in rotational shifts to provide consistent support and coverage.
• Contribute to continuous improvement initiatives to enhance IT service quality.
• Analyze and report on support metrics to identify trends and areas for improvement.
• Foster a collaborative environment to drive innovation and efficiency in IT operations.

Qualifications

• Hands on experience working on ITSM Tool and CMDB tool
• Knows basic about Intune, Autopilot and JAMF
• Need some expertise on PC Refresh Activities, termination, and onboarding requests.
• Assembling of computer, Installation of Operating System and other software.
• User internet related problem Configuration Basic TCP/IP Setting.
• Remote management through Team Viewer & Remote Desktop to solve Windows and Software issue.
• Troubleshooting of Hardware, Operating System and Network Lan troubleshooting.
• Installation, maintenance of other computer peripherals such as Network & local printers.
• Configuring MS Outlook and multiple other applications.
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Demonstrate proficiency in Service Desk and Desktop Support with a strong understanding of remote support tools.
• Understand IT security principles and best practices.

Salary and Other Compensation: The annual salary for this position is between $37,800 - $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #Ind123

Job Tags

Temporary work, Local area, Remote work, Relocation, Shift work,

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