Location: Remote
Job Summary
Role involves acting as the first point of contact for users experiencing technical issues with Apple Mac computers, providing basic troubleshooting and resolving common problems related to hardware, software, and connectivity, while escalating more complex issues to higher-level support teams when necessary; requiring strong understanding of Mac operating systems, basic hardware knowledge, and excellent customer service skills to efficiently address user inquiries via phone, email, or chat.
Key responsibilities:
Required skills:
Potential work environment:
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