Job Description

Position Summary:
The Manager, Patient Experience supports programs and initiatives to enhance the patient and visitor experience. Partners with leaders throughout the organization to provide Lean Management strategies to improve workflow efficiency focused on improving customer satisfaction.
Essential Functions and Responsibilities:
Provide support for medical center-wide ongoing customer relations program and institute changes that enhance Service Excellence in processes, procedures, policies and accountability within the organization.
Build and maintain effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for McLaren Oakland.
Provide assistance to management in understanding patient satisfaction reports and create customized reports and presentations as required.
Serve as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis.
Successfully/quickly manage any patient complaints in accordance with medical center policy, as needed.
Provide support for investigations regarding lost patient property, engaging other hospital staff as appropriate. Manage the patient reimbursement process when needed.Interact with patients to provide recovery after lost/found property experience.
Performs other related job duties as assigned.
Qualifications:
Required:
Bachelor’s degree in healthcare, Hospitality or related field
Five years of prior work experience in Customer Service in a health care setting
Preferred:
Seven or more years of prior work experience in Customer Service in a health care setting. In addition, prior experience managing complaints is preferred.
Previous lean experience/training preferred.
Additional Information
Schedule: Full-time
Requisition ID: 25001233
Daily Work Times: 8:00am-4:30pm
Hours Per Pay Period: 80
On Call: No
Weekends: No

Job Tags

Full time, Work experience placement, Weekend work,

Similar Jobs

Jobot

Interior Designer (Hiring Immediately) Job at Jobot

...Integrated Architecture and Interior Design firm looking for Interior Designer to join their team, 0-5 years of experience This Jobot Job... ...year A bit about us: Our Beverly office is seeking a full-time, self-motivated, and highly organized individual to join our...

Confidential

Vice President, Investment Banking Recruiter Job at Confidential

...Vice President, Investment Banking Recruiter About the Company Expanding financial group Industry Financial Services Type... ...the full cycle recruitment of positions, from early career to executive management, with a focus on supporting the firm's national...

FormRx

Corporate Communications Coordinator Job at FormRx

...Medical and surgical company with multiple areas of growth Role Description This is a full-time on-site role for a Corporate Communications Coordinator at FormRx in Orlando, FL. The Corporate Communications Coordinator will be responsible for managing press...

DISH

Bilingual Retention Executive - Entry Level Job at DISH

...of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation... ...Sales & Retention team successfully drives existing and future customer decision-making by selling the value of Echostars products and...

Fud

Work from Home Social Media Marketer Job at Fud

...community for side hustlers, is seeking a talented and motivated Work from Home Social Media Marketer to join our community. As a Work from... ...your next favorite side hustle. Our community encompasses content creators, freelancers, independent workers, gig workers,...

Manager, Patient Experience Job at McLaren Health Care, Pontiac, MI

Z24vK2pHMlpTWmpNai9ua3NhOVhrZWpqTWc9PQ==