Manager, Patient Experience Job at McLaren Health Care, Pontiac, MI

Z24vK2pHMlpTWmpNai9ua3NhOVhrZWpqTWc9PQ==
  • McLaren Health Care
  • Pontiac, MI

Job Description

Position Summary:

The Manager, Patient Experience supports programs and initiatives to enhance the patient and visitor experience. Partners with leaders throughout the organization to provide Lean Management strategies to improve workflow efficiency focused on improving customer satisfaction.

Essential Functions and Responsibilities:

  • Provide support for medical center-wide ongoing customer relations program and institute changes that enhance Service Excellence in processes, procedures, policies and accountability within the organization.
  • Build and maintain effective working relationships with patients, physicians, employees, and visitors in a friendly and cordial manner, in person or on the telephone, thus promoting a positive service image for McLaren Oakland.
  • Provide assistance to management in understanding patient satisfaction reports and create customized reports and presentations as required.
  • Serve as internal resource for managers in the use of the online patient satisfaction survey data tool and related data analysis.
  • Successfully/quickly manage any patient complaints in accordance with medical center policy, as needed.
  • Provide support for investigations regarding lost patient property, engaging other hospital staff as appropriate. Manage the patient reimbursement process when needed.Interact with patients to provide recovery after lost/found property experience.
  • Performs other related job duties as assigned.

Qualifications:

Required:

  • Bachelor’s degree in healthcare, Hospitality or related field
  • Five years of prior work experience in Customer Service in a health care setting

Preferred:

  • Seven or more years of prior work experience in Customer Service in a health care setting. In addition, prior experience managing complaints is preferred.
  • Previous lean experience/training preferred.

Additional Information

  • Schedule: Full-time
  • Requisition ID: 25001233
  • Daily Work Times: 8:00am-4:30pm
  • Hours Per Pay Period: 80
  • On Call: No
  • Weekends: No

Job Tags

Full time, Work experience placement, Weekend work,

Similar Jobs

BHS Corrugated North America

Digital Print Electrical Operations Specialist Job at BHS Corrugated North America

 ...BHS Corrugated is seeking a Digital Print Electrical Operations Specialist to join our growing team in Indianapolis, IN! Summary: We are seeking a skilled and motivated Digital Print Electrical Operations Specialist to join our team. This role is essential for... 

General Dynamics Mission Systems

Sr Advanced Embedded Software Engineer - C / Linux Job at General Dynamics Mission Systems

Requires a Bachelors degree in Software Engineering, or a related Science, Engineering or Mathematics field. Also requires 8 years of...  ...reliability systems. Candidate will work on Naval Programs, developing middleware improvements for embedded systems, as well as taking... 

LTN Global Communications Inc.

Truck Driver (OTR) Job at LTN Global Communications Inc.

 ...Position Summary: The main function of the Truck Driver (OTR) is to drive commercial vehicles with LTN's broadcast production equipment to live sporting events located all across the country. Ideal candidates will live within a reasonable distance of LTN's office... 

Insight Global

Senior System Engineer Job at Insight Global

 ...with option to badge flip at 6 months or stay on as long-term contractor) Location: Huntsville, AL - Hybrid 3 days/week on site at Redstone...  ...Tuesday Thursday **Subject to change to full time onsite if government customer mandates based on RTO) Job Description: An... 

AmeriCorps & Senior Corps

Traditional AmeriCorps NCCC - Summer 2025 Job at AmeriCorps & Senior Corps

Traditional AmeriCorps NCCC - Summer 2025Member Duties: You will perform direct, hands-on service in the areas of natural and other disasters, infrastructure improvement, environmental stewardship and conservation, energy conservation, and urban and rural development...