This leader provides strategic direction and operational oversight to activities and functions that result in great patient/customer experiences throughout Decatur Memorial Hospital. The manager serves as primary internal patient experience consultant to DMH leaders/staff to identify patient service requirements and to develop and execute tactics that exceed identified requirements and organizational needs. The manager ensures that DMH processes are compliant with external regulatory and accreditation requirements and coordinates the alignment of patient service goals and tactics with the overall MHS strategic plan. Embodies the Memorial Health System Values of Safety, Integrity, Quality, Stewardship.
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The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
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