Job Overview:
The Manager, Patient Experience is responsible for managing activities in support of creating a culture of excellence and continuous improvement of the experience of patients and families. This position works under and in collaboration with the Senior Director of Experience to assist with management of a patient/youth advisory group, grievance and complaint management processes, and service excellence. This position represents the voice of the individual (patient, staff, family, and team members) while collaborating with leaders, team members, affiliates and community to support the delivery of extraordinary healthcare experience.
Qualifications:
Required:
Preferred:
Certifications and Licenses Required:
Scheduling Requirements:
Essential Functions:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer
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