Job Description
This is a remote position.
As an Online Chat Support Agent , you'll be the digital-first point of contact for renters and facility operators. Your role is to provide fast, accurate, and empathetic service via chat, ensuring customers understand their coverage options and feel supported from inquiry through resolution.
Promptly and clearly respond to customer inquiries via live chat, addressing questions about insurance coverage, quotes, claims, and process navigation.
Guide users through the enrollment experience and help them understand the benefits of contents insurance and damage waivers.
Document and escalate complex or sensitive issues to claims or technical teams, ensuring seamless handoffs and effective resolution.
Contribute feedback to the internal knowledge repository based on common customer questions or recurring issues.
Maintain a customer-centered, consistent tone that reflects the company’s values and commitment to technology-driven service.
Previous experience in live chat support, customer service, or an insurance-related environment is preferred.
Exceptional written communication and interpersonal abilities.
Capacity to quickly learn and explain insurance coverage details, including coverage scopes and exclusions.
Comfortable navigating chat platforms and web-based tools.
Empathetic, attentive, and persistently focused on resolving customer concerns.
Self-starter who thrives in a team setting and can adapt to evolving challenges
Competitive base salary.
Health benefits package (e.g., medical, dental, vision).
Retirement plan with company matching (e.g., 401(k)).
Paid holidays and vacation time.
Opportunities for professional development and career advancement.
Access to integrated, tech-forward tools and an experienced, supportive team environment
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