Wadley Donovan Gutshaw Consulting (WDGC) is a respected leader in corporate site selection and location strategy consulting. We help businesses identify optimal locations for growth by leveraging data-driven insights, economic trends, and strategic planning. Our team works closely with clients to support operational expansion, relocation, and incentive negotiation.
Wadley Donovan Gutshaw Consulting is looking for a proactive and customer-focused Online Chat Support Agent to join our client support team. In this role, you will provide real-time assistance to current and prospective clients via our website chat platform, helping them with inquiries related to services, appointments, data submissions, and general information.
Respond promptly and professionally to client inquiries through live chat and web-based platforms.
Provide accurate information about WDGC’s services, processes, and resources.
Assist clients in navigating the website and submitting project-related documentation.
Escalate complex issues or requests to the appropriate team members.
Document all client interactions in the system for tracking and follow-up.
Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs.
Monitor multiple chat windows while maintaining a high standard of service.
Provide support for technical issues related to the client portal, data uploads, or login access.
Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous experience in online chat support, customer service, or client relations is strongly preferred.
Excellent written communication and problem-solving skills.
Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace.
Ability to multitask and manage several chats simultaneously.
High attention to detail and a commitment to client satisfaction.
Professional, friendly, and calm demeanor under pressure.
Willingness to work flexible hours or shifts if needed.
Remote or in-office work, depending on company policy and location.
Fast-paced, client-focused environment requiring extended periods of computer use.
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