Job Description
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- Achieve the financial objectives of the property in their managed area for market segments actively being worked.
- Works collaboratively with the sales team to ensure sales efforts are coordinated and not duplicated.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Handling and resolving customer complaints regarding a product or service.
- Serving as the face of the organization to internal and external partners.
- Developing and maintaining relationships with key clients.
- Identifying emerging markets to find new sales opportunities.
- Participates in sales calls, phone solicitation/prospecting, and market analyses to acquire new business and/or close on business.
- Executes and supports operational aspects of business booked (i.e. generate proposal, writing contracts, and customer correspondence)
- Provide excellent customer service consistent with the daily service of the company.
- Set a positive example for guests.
- Works collaboratively with the Sales and Marketing teams to promote initiatives.
- Submit weekly activity reports.
- Initiate and execute agreements on the company's behalf in alignment with the property's standards.
Job Details
Description Position and Key Responsibilities: - Achieve the financial objectives of the property in their managed area for market segments actively being worked.
- Works collaboratively with the sales team to ensure sales efforts are coordinated and not duplicated.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Handling and resolving customer complaints regarding a product or service.
- Serving as the face of the organization to internal and external partners.
- Developing and maintaining relationships with key clients.
- Identifying emerging markets to find new sales opportunities.
- Participates in sales calls, phone solicitation/prospecting, and market analyses to acquire new business and/or close on business.
- Executes and supports operational aspects of business booked (i.e. generate proposal, writing contracts, and customer correspondence)
- Provide excellent customer service consistent with the daily service of the company.
- Set a positive example for guests.
- Works collaboratively with the Sales and Marketing teams to promote initiatives.
- Submit weekly activity reports.
- Initiate and execute agreements on the company's behalf in alignment with the property's standards.
Skills/Knowledge Required - Highly motivated individual who can work independently.
- Ability to handle confidential information discretely and in the proper manner.
- Self-starter and possess excellent presentation skills.
- Proven track record of successful sales history
Qualification Standards - A 4-year bachelors degree in business administration, marketing, hotel and restaurant management, or a related major is preferred.
- Minimum 5 years of sales experience in a full-service hotel environment.
Due to the dynamic nature of the hospitality industry, the Sales Manager may be required to work varying schedules to reflect the business needs of the Hotel, including but not limited to weekends and holidays.
Salary Range: $80K-$82K + Incentive Program About Hyatt Centric Located near Pier 39, Hyatt Centric Fisherman's Wharf hosts 316 spacious, nautically themed rooms and suites with comfy Hyatt Grand Beds and is one of the best ways to experience the city by the bay. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hyatt Centric offers competitive salaries and robust benefit plans.
Full Time Hourly Benefits - Tiered Medical Plans- Cigna or Kaiser
- Disability
- Tiered PPO Dental Plans
- Voluntary Supplemental Medial Plans
- Vision
- Paid Holidays
- Employee Assistance Program
- PTO and Sick Pay
- Flexible Spending Account (FSA)
- 401K Matching Program
- Life & AD&D Insurance
- Pre-Tax Commuter and Parking Benefits
Full Time Hourly Perks - EOS Employee Rates plus 50% off F&B and Retail
- Hyatt Centric Rates
- Employee discounts in Brick & Beam Restaurant
- Employee Job Referral Program
- Employee Recognition Programs and Appreciation Events
Important Notice This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hyatt Centric is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hyatt Centric hiring policies require a background check for all applicants working directly with at-risk populations.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business Development -
Industries
Hospitality
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Job Tags
Hourly pay, Full time, Local area, Flexible hours, Weekend work,