Job Summary
At MAJIQ, we don’t just provide software—we deliver mission-critical solutions that optimize operations for the pulp and paper industry. As a Senior Customer Success Manager, you’ll serve as a strategic partner to our highest-potential clients, ensuring they fully leverage MAJIQ’s software solutions. You’ll be responsible for relationships with clients identified for their highest growth potential—helping them maximize their MAJIQ investment, align future strategies with our solutions, and expand usage to drive mutual growth.
Your deep expertise in supply chain, logistics, and manufacturing in the pulp and paper industry will allow you to understand customer needs, drive adoption, and align our solutions with their strategic goals. You’ll work closely with senior stakeholders to enhance operational efficiencies, identify growth opportunities, and ensure long-term value. In this role, you won’t just support customers—you’ll help shape their success while driving revenue expansion opportunities for MAJIQ.
Responsibilities
Qualifications
Education
Nice to have, but not required
FLSA Designation (US Only):
Exempt
Salary Range (US Only):
The estimated base salary range for this role in the United States is $90,000 - 120,000 annually. For compliance with local legislation and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors that are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.
Other Compensation (US Only):
This role will also be eligible for participation in the Company's profit-sharing bonus plan. Sales positions may also be eligible for the business commission plan. Plan details will be provided to you upon hire.
Benefits (US Only):
Full-time employees will also be eligible for enrollment in a wide range of benefits , including medical, dental, vision, basic life insurance, short/long long-term disability, and 401(k) participation (with company match).
Time off (US Only):
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity, and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected].
NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.
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