Client Services Representative - French Speaking Job at Kindthread, Paradise Valley, AZ

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  • Kindthread
  • Paradise Valley, AZ

Job Description

Description

The Client Services Representative is a customer-focused role responsible for handling inquiries, processing orders, and resolving issues. Fluent in French, the ideal candidate will be a strong communicator with excellent problem-solving skills, ensuring customer satisfaction and efficient coordination between customers and internal teams. This is a long-term temp position (10-12 months).

Requirements

Core Responsibilities
  • Manage customer requests including account setups, order processing, and Value Added Services.
  • Input orders accurately, suggest alternatives for out-of-stock items, and ensure timely delivery.
  • Act as the liaison between customers and sales teams.
  • Respond to inbound calls, addressing customer needs across the US and Canada.
  • Train customers on using our B2B platform, ENVOY.
  • Assist Field Sales Reps when needed.
  • Monitor and address customer feedback to improve satisfaction.
  • Collaborate with internal teams to resolve issues and ensure operational efficiency.
  • Provide timely order updates, address discrepancies, and resolve complaints.
  • Support sales teams in strengthening customer relationships and driving account growth.
Required Skills/Experience
  • 2+ years of experience in customer service or sales support.
  • Fluent in French (spoken and written).
  • Strong computer skills (Microsoft Office).
  • Excellent problem-solving and attention to detail.
  • Ability to work independently and manage priorities.
  • Exceptional written and verbal communication skills.
  • Quick learner with adaptability to change.
  • Customer-focused with a proactive approach.
  • Collaborative team player.
Compensation

$15 - $18 per hour, based on experience. Kindthread encourages applications from candidates at all experience levels. Kindthread

Job Tags

Hourly pay, Temporary work,

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