Job Description

Role Overview:

Sodexo has a new and exciting opening for a Patient Experience Manager 1 to support MedStar Union Hospital in Baltimore, MD. MedStar Union Memorial Hospital has provided safe, high-quality, compassionate care to its community for more than 160 years.

 

The Patient Experience Manager will drive and implement strategies to enhance the patient dining experience. Along with supporting both the catering and retail operations. We're looking for candidates who are passionate, solution oriented, and have a positive attitude. The ideal candidate will have excellent communication skills with clients, staff, and patients.

What You'll Do:

• evaluate and develop service levels for the overall Patient Services Program targeted  to exceed patient and customer satisfaction
• oversee daily meal rounding inclusive of service recovery

• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
• perform tray assessments to ensure food quality and presentation and tray accuracy
• achieve successful regulatory inspections and audits
• perform management functions that include direct supervision of hourly associates including employee development

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies

• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
• knowledge of nutrition and specialized diets
• strong management skills, preferably in healthcare

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements:

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Job Tags

Hourly pay, Holiday work, Local area, Worldwide,

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