Job Description

The Automotive Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Who Would I Interact With?

This position interacts daily with Customers, Sales Associates, other Managers, Financial Services Manager, and support staff, just to name a few.

What are the day-to-day responsibilities?

• Leading yourself and the team in a way that supports Paul Thigpen's Vision and Mission
• Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit
• Engaging and motivating the team to achieve key goals, performance expectations and Paul Thigpen's best practice processes
• Driving the business through a high-level of involvement in the day-to-day operations
• Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing
• Appraising vehicles for trade
• Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones
• Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory
• Assisting in managing controllable expense elements for the New and Used Vehicle Departments
• Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?
The performance of a Sales Manager is measured by achieving:

• Targeted unit sales and gross profit
• Targeted Associate retention
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Proven success in auto retail sales
• Proven leadership ability to mentor and train others
• Ability to set and achieve targeted goals
• Ability to drive an exceptional Customer experience
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

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