Job Description

Title: Store Manager/Assistant Store Manager

Job Description:

The Store Manager/Assistant Store Manager is responsible for leading and motivating the team to deliver an exceptional customer experience while maintaining high standards in store operations and inventory management. This role plays a key part in communicating initiatives from KINDRED RUNNING management to the team, ensuring that daily operations align with company goals. The Store Manager will oversee the day-to-day sales floor activities, ensuring that all employees are properly trained and adhere to KINDRED RUNNING's standards. Upholding the core values of KINDRED RUNNING is a key responsibility of this position. The ideal candidate will be passionate about running, dedicated to growing the local running community, and committed to helping others achieve their personal running goals.

Hours: Full-Time Position

Compensation: $75,000 - $85,000 (with Sales Target Achievement Bonuses)

Benefits:

• Flexible and fun company culture
• Competitive healthcare - PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Competitive vacation package
• Generous employee discounts on all products

Relationships:

• Reports to KINDRED RUNNING management
• Direct Reports: Customer Experience Associates

Key Responsibilities:

Leadership and Team Development:

• Inspire and motivate the team to consistently provide the KINDRED RUNNING customer experience.
• Lead by example in creating a positive work environment that supports the mission, vision, and core values of KINDRED RUNNING.
• Foster a strong, engaged team through ongoing training, coaching, and feedback.
• Conduct new-hire onboarding and training for Customer Experience Associates.
• Perform evaluations and performance reviews for team members to drive growth and improvement.

Operational Excellence:

• Manage store opening and closing procedures to ensure smooth daily operations.
• Lead daily “standup” meetings to discuss goals, product knowledge, and customer experience expectations.
• Supervise the sales floor to ensure all customers receive the full KINDRED RUNNING experience.
• Maintain store merchandising and visual presentation to meet company standards.
• Monitor inventory levels and communicate supply needs to KINDRED RUNNING management.
• Assist with inventory receiving, order fulfillment, and shipping.
• Address staff needs and concerns, escalating to KINDRED RUNNING management as necessary.
• Participate in weekly staff meetings with KINDRED RUNNING management to align on priorities.

Community Engagement and Programming (Optional):

• Assist with leading community-focused events, such as group runs, fitness classes, and in-store events, fostering a sense of belonging and customer loyalty.

Required Experience:

• Proven track record of meeting sales targets while maintaining operational excellence, with demonstrated ability to lead teams that create exceptional customer experiences that drive both sales and customer loyalty.
• Strong leadership and communication skills to support the KINDRED RUNNING community, gathering customer feedback and influencing merchandising strategies.
• Entrepreneurial mindset with a passion for innovation, combined with deep knowledge of running specialty products, industry trends, and community-building.

Performance Measurement:

• Achievement of sales goals and customer experience metrics.
• Employee engagement scores, reflecting a positive and productive work environment.

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